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Welcome to the CRED club! At CRED we are creating a system that strives to reward high trust and creditworthy individuals of India, inspiring others to be like them. A community where, for the first time ever, members will actually be celebrated and rewarded for paying their Credit card bills. Manage your cards like a pro, hunt those hidden charges, all the while enjoying rewards from the best brands in the country.

As CRED grows, we will help our members discover ways to reduce cost, get superior offerings on loans, insurance, investments and literally everything money. It’s about time individuals are celebrated for being good. It’s about time.

When you use CRED, you enter into a legal agreement, which is what we have outlined below. We have tried our best to make these terms and conditions as simple and clear as possible, however it still contains a fair bit of legalese, out of necessity.

By accessing and using our Services (defined below), you are agreeing to these Terms of Service and our Privacy Policy,) (collectively referred to as the “Agreement”). We strongly urge you to read the Terms in detail before registering, accessing or using the App Services (defined hereunder).

Terms of Service (“Terms”)

The Terms set forth below shall form a binding legal contract between you and Dreamplug Technologies Private Limited (“Dreamplug”) having its registered office at 404, Uphar CHS Ltd., Plot No.6 BHD, Sanjeeva ENCL 7 Bunglows, Near Juhu Circle, Mumbai, Maharashtra – 400 061. You agree and acknowledge that you have read the Terms set forth below. We may amend the Terms at any time by posting an updated version on the App. The updated version of these Terms shall take effect immediately upon posting and may be notified, via the App. It is your responsibility to review these Terms periodically for updates / changes.

You have the right to opt-out of agreeing to these Terms, and therefore also using the App. If you are not comfortable with any of the Terms or do not wish to be bound by the same, you are at liberty to refrain from using the App and the App Services.

However, please be aware that your use of the App Services would mean deemed acceptance of these Terms and its associated policies mentioned here, including any modification thereof. As long as you comply with these Terms, Dreamplug grants you a personal, non-exclusive, non-transferable, limited license to use the App Services.

1. Scope of the App Services

Dreamplug is the owner and controller of ‘CRED’ which is a web-based mobile application that provides a unified platform that primarily enables a User to make his/ her payments towards their Credit card bills and includes other related facilities and services offered on CRED currently or in the future, where such services can be accessed via the internet either on mobile and desktop/ laptop (“CRED” or “App”).

2. Eligibility

By registering with CRED and using the App Services, you are representing that

  1. You are 18 years of age or older;
  2. You are capable of entering into a legally binding agreement;
  3. You are not barred or otherwise legally prohibited from accessing or using Dreamplug under the laws of India.

If you allow anyone to use your account, including individuals under 18 years of age, you will still be responsible for ensuring that such individuals comply with the terms. You will be responsible for all actions these individuals take in and/or through your account. You also acknowledge that Dreamplug does not have the responsibility of ensuring that you meet the aforesaid requirements.

Please be aware that while Dreamplug has the right to grant you the license to use the App and the App Services, we also reserve the right to revoke or refuse the use of the same, subject to our reasonable discretion. In this regard, we may also choose to suspend your CRED Account or your access to the same. As a registered User, in such an event, you may contact our support team to assist you/ resolve the situation. Additionally, do also note that these Terms are not an indicator or a guarantee towards the continued availability of the App Services.

3. Definitions

“Applicable Law” means all applicable laws, rules, regulations, guidelines, statutory or government notifications in India including Reserve Bank of India regulations.

“App Services” means the services mentioned in Section 1 vis-à-vis the App.

“CRED Account” or “Account” means the account you create on CRED for the use of the App Services.

“Privacy Policy” shall means the policy governing our use of your personal information and data collected from you through the App, which will be available for your reference on the App.

“Recipient” means User who receives payment from the Sender.

“Sender” means a User who uses the App Services to make payments to the Recipient.

“Transaction” means a payment or payment request made by the User for sending or receiving payments.

“UPI” means Unified Payment Interface.

“User” means a person who registers for the App Services vis-à-vis the CRED Account.

“We” or “Us” means Dreamplug.

“You” or “Your” means a User.

Summary:

  • Those terms are supposed to be used as a reference to understand the stuff below.

4. Registering with Cred

To avail our services you are required to first download our App, and then create a CRED Account. Your account shall require you to and you agree to provide the following details:

  1. Full Name;
  2. Credit Card Number;
  3. Valid email address;
  4. Mobile number

Dreamplug may require you to provide additional details, as and when required, in order to comply with any applicable regulatory requirement or for additional services/ products via the App, as and when offered, and may also utilize data lawfully obtained from third party service providers authorized by the User, including but not limited to data pertaining to the User’s Credit score, to provide the App Services.

While completing the registration process you will be provided with a One-Time Password (OTP) or any other piece of information, as part of our security procedures. Kindly treat such information as confidential, and do not disclose it to any third party. In the event you disclose such information to a third party, Dreamplug shall not be responsible for any loss or damage that may occur. You agree to immediately notify us of any unauthorized use of your password, by sending details of the same to: support@cred.club

You are responsible for any access to the App through your Account, whether such access is directly by you or through any third party. You will also be responsible and liable to us for all activities that take place or occur through and in your Account. You agree that your ability to log into your Account is dependent upon external factors such as internet service providers and internet network ability and we shall not be liable to you for any damages or consequences arising from your inability to log into your account.

Once you complete registration on the App, you will be a User of CRED which allows you to:

  1. access and use the services provided in the App; and
  2. feed your Credit card/s information with the respective payments to be made and make a payment to Dreamplug, which shall then proceed to make such payment on your behalf to the concerned Credit card / bank.

To confirm the payment made by you, Dreamplug may for ensuring security of the transaction and authenticate it, call and ask a verification question or request for an OTP. Dreamplug will confirm your payment after such verification. Dreamplug shall further confirm the payments made to your respective bank account / Credit cards.

By providing us with your email address and mobile number, you consent to our using the email address to send you service-related notices, including any notices required by law, in lieu of communication by postal mail. We may also use your email address / mobile number to send you other messages, including changes to features of the service and special offers. In order to efficiently deliver the App Services, we take your explicit consent to access your emails for the specific purpose of reading emails relevant to the App Services, including Credit card statements, to analyse and identify fraudulent transactions, hidden charges etc. To the extent required for the App Services, any password-protected document will be accessed via automated means, by utilizing information provided by you to automatically generate passwords in order to safely access such documents.

If you explicitly consent to allow CRED to read SMS messages and emails then Dreamplug may, through automated means, access your messages on your mobile device/mobile number and mails on your registered email address to retrieve/use information from such messages and mails to provide you with enhanced services.

For the sake of clarity, if you choose to sign up for the CRED Protect offering in the App, you will be consenting to provide Dreamplug with access and the right to use your information as set out below:

  1. Access by Dreamplug to your emails, via the linked email address (this data will not be shared any 3rd party ever);
  2. Use by Dreamplug of the information provided by you for marketing, promotional and business purposes, subject to the Dreamplug privacy policy; and
  3. Access to information provided by you to third party service providers authorized to share such information, for the purpose of the App Services

5. Your Use of Cred

When you use our App, you are representing to us that:

  1. Your use of the App shall not violate any applicable law or regulation, and that you fulfill the eligibility criteria set forth under Section 2;
  2. All registration information you submit is truthful, complete and accurate;
  3. Your use of the App, or its content is only for personal purposes. Your personal and non-commercial use of the App prevents you from decompiling, reverse engineering, disassembling content, removing any intellectual property right associated with our App, including copyright, trademarks, trade secrets, designs, and patents, or other proprietary notices.
  4. You shall not access or use the App in any manner that may be harmful to the operation of the App or its content;
  5. You shall not use any product or service available on the App for commercial purposes, or use the App Services in any way that is unlawful, or harms Dreamplug or any other person or entity;
  6. You will not post, distribute, or otherwise transmit or make available any software or other computer files that contain a virus or other harmful component, or otherwise impair or damage the App or any connected network, or otherwise interfere with any person or entity's use or enjoyment of the App.
  7. You will not delete or modify any content of the App, such as legal notices, disclaimers or proprietary notices, copyright or trademark symbols and logos.
  8. Your use of Dreamplug shall indicate that you have provided consent to automatically receive requested updates such as bug fixes, patches, enhanced functions, missing plug-ins and new versions (collectively, ‘Updates’), for the purpose of effective delivery of the App Services. Please note that your continued use of the App following such Updates would mean deemed acceptance by you of the same.

6. Fees

You are responsible for any fees that may be applicable to certain transactions or use of the App; where you will be notified of such applicable fees, prior to the completion of any transaction. Only if you consent to paying the above mentioned fees, shall the transaction go ahead. All fees shall be determined by Dreamplug and will be inclusive of taxes.

7. Refunds

You are responsible for ensuring the correctness of details for payment of your credit card bill and all charges that result from these payments. Dreamplug shall not be responsible for any payment for an incorrect Credit card account or bill payment number. In case, money has been charged to your card or bank account and a payment/service is not delivered by the service provider within 72 working hours of your completion of the transaction then you may inform us regarding the same by sending an email to support@CRED.club. We shall investigate such incidents and if it is found that money was indeed charged to your card or bank account without delivery of the payment/service then you will be refunded the money within twenty one (21) working days from the date of receipt of your email. All refunds will be Credited to your card or bank account. Dreamplug will have the sole discretion to determine the mode of reversal from the above mentioned options. However, Dreamplug disclaims any and all liability, including for refunds, in the event of any error arising from a failure in the applicable bank or Credit card service provider’s system or network.

8. Disputes

You understand that a payment transaction is solely between the Sender and the Recipient, and that Dreamplug does not provide any guarantees or warranties with respect to any User or any service, goods, or delivery level commitment provided by such User.

Dreamplug cannot and will not assure that other users are or will be complying with the foregoing rules or any other provisions mentioned here. You assume all risk of harm or injury resulting from any such lack of compliance by any other user or any person.

You should ensure that you have undertaken adequate due diligence prior to transferring payments using the App Services. Any dispute is between the Sender and Recipient without making Dreamplug a party to such disputes. While Dreamplug is not obligated to mediate disputes, we will assist users in communicating with each other regarding a dispute.

9. Violation of Terms of Use / Suspicious Activity

If we believe that you have violated any of the conditions as mentioned under these Terms or our Privacy Policy, we reserve the right to suspend your access to the App and/ or delete your Account. If we have reason to believe that there is suspicious or unusual activity being carried out through your account, we may temporarily or permanently suspend your access to the App Services. You may reach out to the CRED support team to assist you with any query or question arising as a result of the afore-mentioned suspension/ deletion to resolve the same.

10. Privacy

We collect, hold, use and transfer your personal data in accordance with our Privacy Policy. By agreeing to the Terms of Use, you hereby agree to our Privacy Policy, which may be updated and/ or modified by us from time to time. You understand and agree that, to the extent permitted by applicable law, any data provided by you in connection with the App Services may be shared with our affiliates or partners, and/ or used by us for enhancing the App Services, including but not limited to creating new products.

11. Use and Protection of Intellectual Property Rights

Dreamplug, CRED and the App Services are protected by copyright, trademarks, patents, trade secret and/or other intellectual property laws. No information, content or material from the App may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way without Dreamplug's express written permission. You are hereby given a limited licence to use the App Services, subject to your agreement of these Terms.

When you upload, submit, store, send or receive content that may include feedback to or through our App, you give Dreamplug a worldwide, perpetual licence to use, host, store, reproduce, modify, create derivative works, communicate, publish, publicly perform, publicly display and distribute such content. This licence shall not revert to you even if it is not used by Dreamplug. The rights you grant in this licence are for the limited purpose of operating, promoting, and improving the App Services, and to develop new ones. This licence continues even if you stop using the App Services.

12. Tax Liability

You hereby agree to comply with any and all applicable tax laws in connection with your use of the App Services, including without limitation, the reporting and payment of any taxes arising in connection with payments made through the App, or funds/income received through the App Services..

13. Representations and Warranties

The App Services, including all content, software, functions, material, and information made available or accessible through the Services are provided “as is”. Dreamplug, CRED, their respective agents, co-branders or partners, make no representation and warranty of any kind for the content, software, functions, material, and information available/accessible through the Services.

Dreamplug does not warrant that the functions contained in content, information and materials on the App, including, without limitation any third-party sites or services linked to the App will be uninterrupted, timely or error-free, that the defects will be rectified, or that the App or the servers that make such content, information, and materials available are free of viruses or other harmful components.

14. Indemnification

You agree to defend, indemnify and hold harmless Dreamplug, its officers, owners, directors, employees and agents, partners, co-branders, licensors, licensees, consultants, contractors and other applicable third parties (collectively ‘Indemnified Parties’) from and against any and all claims, demands, damages, obligations, losses, liabilities, cause of action, costs or debt, and expenses (including any legal fees) arising from:

  1. your use of and access to the App;
  2. your violation of any of these terms;
  3. your violation of any third party right, including any intellectual property right or privacy right;
  4. the committing of any of the prohibited activities as stated here;
  5. your failure to be in compliance with applicable law, including tax regulations; or
  6. any claim that your use of the App caused damage to a third party.

15. Limitation of Liability

In no event shall Dreamplug, its officers, owners, directors, employees and agents, partners, co-branders, licensors, licensees, consultants, or contractors be liable to you or any third party for any special, incidental, indirect, consequential or punitive damages or losses whatsoever, or damages for loss of data or profits, goodwill, and/ or other intangible loss, whether or not foreseeable and regardless of whether Dreamplug has been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence or other tortious action, or any other claim arising out of or in connection with your use of, or access to, the App or App Services.

Dreamplug’s total cumulative liability arising from or relating to these terms and conditions shall not exceed the net fees Dreamplug has actually received and retained from your valid transactions during the three (3) month period immediately preceding the date of the claim.

16. Force Majeure

Dreamplug and its officers, owners, directors, employees and agents, partners, co-branders, licensors, licensees, consultants, or contractors, distributors and service providers shall be relieved of all responsibilities, if any, in the event of failure of performance resulting directly or indirectly from an act of force majeure or causes beyond our reasonable control including, without limitation, acts of god, war, equipment and technical failures, electrical power failures, or fluctuations, computer virus attacks, strikes, labour disputes, riots, civil disturbances, shortages of labour or materials, natural disasters, orders of domestic or foreign courts or tribunals, non-performance of third parties, or any reasons beyond our reasonable control or any of the foregoing entities' respective resellers, distributors, service providers and suppliers. You further acknowledge and agree that neither we, nor any of the foregoing entities are responsible or liable for (a) any incompatibility between the App and any other website, service, software or hardware or (b) any delays or failures you may experience with any transmissions or transactions relating to the App in an accurate or timely manner. Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations may not apply to you.

17. Redirects

When you use our App, you may have access to a link that directs you to a different site. The site you will enter into is not controlled by Dreamplug and different terms of use and privacy policy may apply. Dreamplug is not responsible for those sites, and may disable these links, upon our review and analysis of the same. Dreamplug disclaims all liability arising from your access to or use of such third-party site.

18. Governing Law and Jurisdiction

The App, the App Services, all your transactions with the App, and our relationship shall be governed by the laws of India, without regard to conflict of law principles. You agree that all claims, differences and disputes which we may have shall be subject to the exclusive jurisdiction of the competent courts located in Bangalore.

19. Assignment

The licence granted hereunder may not be transferred or assigned by you. We may assign, in whole or in part, the benefits or obligations of this Agreement. We will provide an intimation of such assignment to you, which will be binding on the parties to these Terms of Use.

20. Waiver

Unless otherwise expressly stated in this Agreement, the failure to exercise or delay in exercising a right or remedy under the Terms of Use will not constitute a waiver of the right or remedy, and no single or partial exercise of any right or remedy under these terms will prevent further exercise of the right or remedy.

21. Severability

If any provision of the Terms of Use is or becomes, in whole or in part, invalid or unenforceable but would be valid or enforceable if some part of that provision was deleted, that provision will apply with such deletions as may be necessary to make it valid.

22. Contact us

If you have any concerns, complaints or grievances about the terms or other users or their manner of use of the application infringe or violate your rights or any complaints about how we handle your personal information, please feel free to contact the Grievance Officer any time at:

Name: Nemash Simaria

Email: grievanceofficer@cred.club